Records and translation
Bring together documents a hospital may request before reviewing an appointment enquiry.
- Organise records and reports
- Coordinate agreed translations
- Prepare a factual care chronology
For planned, non-emergency care
Practical support for every stage of a medical journey.
China MedTrip provides non-clinical coordination for international patients seeking planned care in Shanghai, Hangzhou, Guangzhou and Chengdu. Choose the support you need, from preparing records to navigating a hospital visit.
How we help
One point of contact, without overstepping clinical care.
We help patients and families prepare information, understand practical next steps and arrange local support. Doctors and hospitals remain responsible for all diagnosis, treatment and clinical decisions.
Hospital and department guidance
Understand practical options based on stated needs, preferred city and availability.
- Identify relevant departments
- Explain public, international and private care pathways
- Prepare questions for the hospital
Appointment coordination
We manage the practical steps of an appointment request.
- Prepare and submit the request
- Follow up on hospital requirements
- Relay the hospital's response and confirmed details
Accompaniment
Arrange agreed, practical support for a planned hospital visit.
- Wayfinding and registration-flow support
- Non-clinical communication assistance
- Visit-day coordination for patient and family
Travel and stay
Plan practical logistics around confirmed hospital details.
- Airport transfer planning
- Hospital-area accommodation options
- Local transport and companion schedules
Post-visit coordination
Organise agreed documents for the patient's next conversation with their care team.
- Collect reports and invoices
- Coordinate agreed translations
- Support practical follow-up communication
Insurance and payment preparation
Prepare practical questions for insurers and hospitals.
- Organise non-clinical information
- Clarify what to ask about billing or reimbursement
- Separate hospital and coordination costs
What happens after you ask us to help?
- Tell us the essentials. Share your preferred city, approximate travel window, the kind of visit you are seeking and a way to contact you. Please do not send full medical records through the initial enquiry form.
- Agree the scope and document route. We explain the practical tasks, information the hospital may request, and how sensitive records should be shared through an agreed channel.
- We prepare and submit the request. With agreed information, we coordinate the appointment request through an available hospital channel and follow up on additional requirements.
- We relay the hospital's response. If the hospital requests more material, we help organise it. If it offers an appointment, we relay the confirmed location, department, date, time and registration instructions available to us.
- Plan travel around confirmed details. We can coordinate agreed accompaniment and local logistics. Keep non-refundable bookings on hold until the relevant hospital details are confirmed.
Important: A submitted request is not a confirmed appointment. The hospital decides acceptance, clinician availability and clinical requirements.
Further reading: appointment guide, travel checklist and cost planning.
Important service boundary
We coordinate requests. Clinicians make clinical decisions.
We do not diagnose, prescribe or recommend treatment. Appointment availability, patient acceptance, final doctor assignment and consultation details remain subject to the hospital's confirmation.
Tell us what you need help preparing.
Start with your preferred city, timeline and the kind of support you are looking for. We will explain the practical next step.
Already have international health insurance? Read the payment-preparation guide →
Looking for international patient support in China? Explore the service overview →
Request a Care Plan →